Dealers, brands must rethink used sales, lean into CPO amid customer retention, affordability challenges, LGM says | B.C. abandons EV rebates to the Feds as it scraps sales mandate of 100% by 2035 | Adjudicator rejects claim Toyota dealer overcharged for Highlander

Dealers applying a strictly transactional model to used-car sales and not offering the same experience they do on the new-vehicle side, are setting themselves up to lose longterm, one expert said.

͏ ‌     ­ ͏ ‌     ­ ͏ ‌     ­ ͏ ‌     ­ ͏ ‌     ­ ͏ ‌     ­ ͏ ‌     ­ ͏ ‌     ­ ͏ ‌     ­ ͏ ‌     ­ ͏ ‌     ­ ͏ ‌     ­ ͏ ‌     ­ ͏ ‌     ­ ͏ ‌     ­ ͏ ‌     ­ ͏ ‌     ­ ͏ ‌     ­ ͏ ‌     ­ ͏ ‌     ­ ͏ ‌     ­ ͏ ‌     ­ ͏ ‌     ­ ͏ ‌     ­ ͏ ‌     ­ ͏ ‌     ­ ͏ ‌     ­ ͏ ‌     ­ ͏ ‌     ­ ͏ ‌     ­ ͏ ‌     ­ ͏ ‌     ­ ͏ ‌     ­ ͏ ‌     ­ ͏ ‌     ­ ͏ ‌     ­ ͏ ‌     ­ ͏ ‌     ­ ͏ ‌     ­ ͏ ‌     ­ ͏ ‌     ­ ͏ ‌     ­ ͏ ‌     ­ ͏ ‌     ­ ͏ ‌     ­ ͏ ‌     ­ ͏ ‌     ­ ͏ ‌     ­ ͏ ‌     ­ ͏ ‌     ­ ͏ ‌     ­ ͏ ‌     ­ ͏ ‌     ­ ͏ ‌     ­ ͏ ‌     ­ ͏ ‌     ­ Having trouble viewing this email? See the online version   Daily Wednesday, Nov. 19, 2025   Dealers, brands must rethink used sales, lean into CPO amid customer retention, affordability challenges, LGM says Dealers applying a strictly transactional model to used-car sales and not offering the same experience they do on the new-vehicle side, are setting themselves up to lose longterm, one expert said. READ MORE > READ MORE > B.C. abandons EV rebates to the Feds as it scraps sales mandate of 100% by 2035 READ MORE > READ MORE > Adjudicator rejects claim Toyota dealer overcharged for Highlander READ MORE > Advertisement Are Your Customers Using AI to Shop? AI-powered car research is on the rise, but it's not always accurate. From incorrect pricing to out-of-market recommendations, buyers may arrive confident but misinformed. Explore how this shift affects the sales process and what dealers can do to meet AI-informed customers where they are. LEARN MORE. Initiatives like ESG and DEI have triggered pushback, especially in the U.S. But to confront the many challenges in the auto industry — not just now but into the future — Canadian companies must continue to pursue workforce diversification as if their future depended on it — because it does. READ MORE > SPONSORED CONTENT Equal opportunity, maximum impact: how automotive success relies on every perspective Initiatives like ESG and DEI have triggered pushback, especially in the U.S. But to confront the many challenges in the auto industry — not just now but into the future — Canadian companies must continue to pursue workforce diversification as if their future depended on it — because it does. READ MORE > Aquilina leaves GM Canada; Volvo safety head on regulations; VW gets Supercharger access. Plus, Director of Lexus Canada Martin Gilbert talks about the Lexus LS Concept, the Century luxury brand, how luxury brand extensions get consumers and dealers engaged, and more. LISTEN HERE > ANC Podcast: Nov. 14, 2025 | The week's top stories and Lexus Canada's Martin Gilbert on LS Concept, Century brand, more Aquilina leaves GM Canada; Volvo safety head on regulations; VW gets Supercharger access. Plus, Director of Lexus Canada Martin Gilbert talks about the Lexus LS Concept, the Century luxury brand, how luxury brand extensions get consumers and dealers engaged, and more. LISTEN HERE > READ MORE > Jeep brings off-road spirit to EVs with rugged Recon READ MORE > READ MORE > Honda recalls more than 250,000 N.A. Accord hybrids over software issue READ MORE > Every service department runs into the same problem: Customers don't always see the value in or feel the urgency of the recommendations they receive. In fact, according to AAA 76 percent of customers say they have felt a mechanic recommended unnecessary services. READ MORE > SPONSORED CONTENT From paper to proof: Why video MPIs are the future of fixed ops Every service department runs into the same problem: Customers don't always see the value in or feel the urgency of the recommendations they receive. In fact, according to AAA 76 percent of customers say they have felt a mechanic recommended unnecessary services. READ MORE > SUBSCRIBE An Automotive News Canada subscription includes 12 monthly issues – delivered in print to your doorstep, and digitally to your inbox – plus unlimited, 24/7 access to our website. SUBSCRIBE This email was sent to bimoharjanto.ankerbellok@blogger.com Manage My Account  |  Contact Us ©  2025 Automotive News Canada 1155 Gratiot Ave | Detroit, MI | 48207-2997 | United States Privacy Policy  |  Terms and Conditions  |  Unsubscribe