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| | | | | Friday, September 09, 2022 | | | | | | | | | | | | | | The scope of identity has grown immensely over the last several years, encompassing the entire universe of physical and digital interactions, and it’s incumbent upon organizations to recognize, verify and protect consumer identities at every touchpoint. | | Read More > | | | | | | | | | | | | | | | Dealerships and repair shops are facing more challenges with increased pressure on service department capacity and limited information to improve. | | Read More > | | | | | | | | | | | | | | | Cars might be selling for record numbers and padding dealer profits, but it’s harder than ever to restock inventory and keep customers happy. | | Read More > | | | | | | | | | | | | | | | The service drive empowers dealers to generate ongoing revenue while they build customer loyalty, fueling future sales and vehicle acquisitions. | | Read More > | | | | | | | | | | | | | | | Being properly prepared is a critical component of any job and sales is no different. If you’re not “in the zone” chances are you’ll flop. This video explains how to get in the zone and why it’s so important. | | Read More > | | | | | | | | | | | | | | | If you’re looking for solutions to what’s working now when it comes to major issues like low inventory, download the Dealer Success Checklist. | | Read More > | | | | | | | | | | | | | | | In past years, this report has called on businesses to meet consumer expectations for online recognition and security while also improving their digital customer experience. | | Read More > | | | | | | | | | | | | | | | What metrics should you be capturing to improve your shop’s performance? Watch this video to see how Coats Bayley Service Intelligence captures critical fixed operations data to improve fixed ops productivity and maximize profitability. | | Read More > | | | | | | | | | | | | | | | By leveraging Upstart Auto Retail’s online platform, Lexus of Lehigh Valley turned their store into a completely digital location where customers had one point of contact and could complete the entire car-buying experience without ever stepping foot into their store. | | Read More > | | | | | | | | | | | | | | | Faced with rising lease prices and sky-high equity in their vehicle, lease customers returning to market are increasingly buying out their leases. | | Read More > | | | | | | | | | | | | | | | Knowing what to say, when to say it, and how to say it are critical components of every client interaction. Learn from the best and stay sharp with our Active Coaching. | | Read More > | | | | | | | | | | | | | | | Consumer behaviors are evolving quickly, especially over the past few years during changing and distracting times. | | Read More > | | | | | | | | | | | | SUBSCRIBE TODAY | | Explore the five-year product plans for every major automaker with our subscriber exclusive Future Product Pipeline series. | | | | | | | | | | | | |
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