expr:content='data:blog.isMobile ? "width=device-width,initial-scale=1.0,minimum-scale=1.0,maximum-scale=1.0" : "width=1100"' name='viewport'/> Bisa Nitip Bisa Dititp: Driving fixed ops profitability I Keeping a car shopper’s focus online

Friday, September 9, 2022

Driving fixed ops profitability I Keeping a car shopper’s focus online

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Resource Center Spotlight
Friday, September 09, 2022
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Making Identities Personal

The scope of identity has grown immensely over the last several years, encompassing the entire universe of physical and digital interactions, and it’s incumbent upon organizations to recognize, verify and protect consumer identities at every touchpoint.

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Metrics That Will Drive Your Fixed Ops Profitability

Metrics Proven To Drive Fixed Ops Profitability

Dealerships and repair shops are facing more challenges with increased pressure on service department capacity and limited information to improve. 

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The Dealer’s Inventory

The Dealer’s Inventory Shortage Playbook

Cars might be selling for record numbers and padding dealer profits, but it’s harder than ever to restock inventory and keep customers happy. 

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3-Step Guide to Fueling the Service Drive in 2022

3-Step Guide to Fueling the Service Drive in 2022

The service drive empowers dealers to generate ongoing revenue while they build customer loyalty, fueling future sales and vehicle acquisitions.

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Outbound Call Video explaining how to be prepared

Outbound Call Video Explaining How To Be Prepared

Being properly prepared is a critical component of any job and sales is no different. If you’re not “in the zone” chances are you’ll flop. This video explains how to get in the zone and why it’s so important.

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Dealer Success Checklist: How to Overcome Inventory Shortage

Dealer Success Checklist: How to Overcome Inventory Shortages

If you’re looking for solutions to what’s working now when it comes to major issues like low inventory, download the Dealer Success Checklist. 

 

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Global Identity and Fraud Report

In past years, this report has called on businesses to meet consumer expectations for online recognition and security while also improving their digital customer experience.

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Learn How Your Dealership Can Grow Service Revenue and Profitability

Learn How Your Dealership Can Grow Service Revenue and Profitability

What metrics should you be capturing to improve your shop’s performance? Watch this video to see how Coats Bayley Service Intelligence captures critical fixed operations data to improve fixed ops productivity and maximize profitability.

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How Lexus of Lehigh Valley successfully created an online-first, customer-centric experience

How Lexus of Lehigh Valley successfully created an online-first, customer-centric experience

By leveraging Upstart Auto Retail’s online platform, Lexus of Lehigh Valley turned their store into a completely digital location where customers had one point of contact and could complete the entire car-buying experience without ever stepping foot into their store. 

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Path to Proactively Preventing

Path to Proactively Preventing Lease Buybacks

Faced with rising lease prices and sky-high equity in their vehicle, lease customers returning to market are increasingly buying out their leases. 

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Highly effective and proven Scripts

Highly Effective and Proven Scripts

Knowing what to say, when to say it, and how to say it are critical components of every client interaction. Learn from the best and stay sharp with our Active Coaching.

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Discover 3 Ways to Keep a Car Shopper’s Focus Online

Consumer behaviors are evolving quickly, especially over the past few years during changing and distracting times. 

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